Shipping & Returns
At PatterPups, we want you and your pup to be happy with your order. If something arrives damaged, defective, or incorrect, please contact us so we can make it right.
Bark to School is currently available for preorder and is expected to ship September 24–30, 2026. Payment is collected when your preorder is placed. Most U.S. orders ship for approximately $6-$7. Final shipping rates are calculated at checkout, and tracking information will be emailed once your order ships.
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If the estimated shipping timeline changes, we will provide an update by email. You may cancel your preorder for a full refund at any time before it ships by emailing support@patterpups.com with your order number.
BARK TO SCHOOL PREORDERS
Email: support@patterpups.com
In-stock orders are typically processed within 1-2 business days, excluding weekends and holidays. Once your order ships, you'll receive an email with tracking information.
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We currently only ship to U.S. destinations.
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Shipping rates are calculated at checkout. Please double check your shipping address before placing your order. PatterPups is not responsible for delays caused by carriers, weather, or an incorrect address entered at checkout.
SHIPPING
RETURNS
Because our products are pet toys, we can only accept returns on items that are unused and in their original condition and packaging.
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Return requests must be made within 30 days of delivery.
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To start a return, please contact us at support@patterpups.com with your order number and reason for return. You may also use the Contact Form to start the return process.
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Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
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Approved refunds are issued to the original payment method within 5-10 business days after the returned item is received and inspected.
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery with your order number and photos of the issue.
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If the issue is approved, we may offer a replacement, refund, or store credit depending on the situation and product availability.
DAMAGED OR DEFECTIVE ITEMS
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No pet toy is indestructible. Always supervise your dog during play and inspect the toys regularly for signs of wear or damage. Remove and replace any toy that becomes torn or damaged to help prevent accidental ingestion or injury.
PET TOY SAFETY
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Used pet toys
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Toys with signs of chewing or wear
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Toys damaged after delivery
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Items returned without original packaging
ITEMS NOT ELIGIBLE FOR RETURN
Have a question about your order or need a hand with a return?
We're happy to help! Reach out anytime and we'll get back to you as soon as we can.
NEED HELP?
Email: support@patterpups.com